Refund policy

Refund & Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If you're not fully satisfied, we're here to help.

You have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be unused, unworn, and in the same condition that you received it.
Have all original tags attached.
Be returned in its original packaging.
Include proof of purchase, such as your order confirmation or receipt.

Items that do not meet these requirements may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at:

Email: info@cruzzspetboutique.com

Please include your:

Order number
Reason for the return
Photos of the item if it is damaged, defective, or incorrect

If your return request is approved, we will provide:

The appropriate return shipping address.
Detailed return instructions.
Any additional information required to complete your return.

Please do not send items back without first contacting us. Returns sent without prior authorization may not be accepted.

To help ensure your return arrives safely, please package the item securely and use a reliable shipping service with tracking. We recommend keeping your shipping receipt and tracking number until your return has been processed.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and photos of the issue. We will review your request and work to resolve the issue by offering a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Beauty and personal care products that have been opened or used
Hazardous materials, flammable liquids, or gases
Gift cards
Sale or clearance items

If you have any questions about whether your item is eligible for a return, please contact us before submitting your request.

Exchanges

We do not offer direct exchanges.

The quickest way to receive a different item is to return your original purchase (if eligible). Once your return has been approved, you can place a new order for the item you would like.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify, the item must be unused, in its original condition, with tags attached, in its original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

Email: info@cruzzspetboutique.com